To enhance the professional outlook and service level, a week-long training programme on soft skills was organized by the Lovely Professional University for its Distance Education staff members.
The training was conducted in two batches by the resource persons Ms. Malvinder Gill, Mr. Gaurav Bali and Mr. Shashi Sheikher Regrow from the Soft Skills department of the university who trained the staff members on various aspects of Soft Skills viz. giving effective introduction, creating positive first impression, improving body language, making effective telephonic communication, handling queries effectively,concluding any conversation etc. Staff members were also oriented about the role of verbal and non-verbal communications, impact of communication on students and ways to improve it, Email Etiquette, Business Ethics, Written Communication, Presentation Skills and Sandwich Technique of Communication.
Illustratively, Lovely Professional University always strive for the professional enhancement of its staff members with ultimate aim of enhancing the service level and student support services. The training programme was an initiative in this direction.